Public Works - Utility Services

City Offers Online Payments with PSN

In May 2014, the City made it available for residents and customers to make online payments. The vendor will process your payment, for a nominal fee. We can take electronic forms of payment for utility payments, water deposits, building permits, licenses, dumpster fees, etc.

The City contracted with Payment Service Network, Inc. (PSN) to offer customers the ability to make online payments using debit, credit card and eCheck payments. PSN provides you the options to call, use your smart phone app or the internet. Click the link on the right to learn more.

PSN Convenience Fee Schedule

 

eCheck 1.00  
Credit Card, under $100
2.75% + $0.50  
Credit Card, over $100 2.75%  

 

How to Register with PSN

For your convenience, we have a flyer with step-by-step instructions to show you how to register with Payment Services. Once you are registered, you are able to make utility or other miscellaneous payments to the City of North Sioux City.

Or you may call PSN directly at 1-877-885-7968.

Continue to pay your Utility Bill online .... PSN Pay Online

To pay for water deposits, building permits, license fees, dumpster fees, etc.,
continue on to miscellaneous payments ... PSN Pay Online

Deposits and Payments

Deposits must be submitted with your application before your services can be activated. Your deposit will remain on file until such a time as you need to terminate your services.

Deposits

Residential Deposits - $100.00
Commercial Deposits - as determined by the Finance Officer
Landlord Deposits - $100.00

Payments

Utility Payments are due on the 15th day of each month. It is your responsibility to pay your bill, regardless if you receive your billing. If you didn't receive your water bill, contact the Utility Department to find out your current balance and due date.

Shut-off day is on the 26th of each month.

In Person

Payments can be made at City Hall, Monday through Friday, from 8 am to 5 pm.

Payment Drop Box

For your convenience, we have a drop box in our parking lot, in the SE corner, next to the USPS mail box.  Payments received by the end of business day are considered that day’s payment.

Direct Withdrawal

Direct Withdrawal (also known as ACH) is a free and easy method for paying your utility bill; it is always on time and you never get a late fee. By signing up for Direct Withdrawal, you authorizate the City to automatically draft your checking or savings account. Your account is drafted on the same day each month.

To set up for direct payment, you must fill out an application (link in the right side bar), with a copy of a voided check. You may:

    • Stop by City Hall to fill out an application.
    • Download the application and return the completed form in person or in the drop box, or
    • Send your request to Jenny Roupe and a form will be sent to you.

Online payments are available, with an additional convenience fee. The City has contracted with Payment Service Network, Inc. (PSN) to offer customers the ability to make online payments using debit, credit card and eCheck payments. PSN provides you the options to call, use your smart phone app or the internet.
To learn more, click here.

By Mail

Payments can be sent through the U.S. mail to the address below. For your payment to arrive on time, please allow several days prior to the due date.

Many residents like the convenience of using their personal bank's bill pay option. To ensure we receive your payment on time, you need to allow 7 to 10 business days. Make sure you include your account number.

City of North Sioux City
Utility Department
504 River Dr
North Sioux City, SD 57049

Delinquent Accounts

Any account with an unpaid balance following the due date will be charged a 10% late fee.  Delinquent accounts will have their water service turned off until the past due payment is received. 

To reconnect a shut off account, the following fees must be paid for each incidence:

1. Account has been paid in full and there remains no balance,
2. $100 deposit, unless deposit has already been paid,
3. $25 reconnect fee and,
4. $75 after-hours reestablishing service fee.

Online Bill Pay
PSN
PSN Pay Online
Important Forms